Listed on this page are the answers to some of the more commonly asked questions about our services. Click on a question to reveal the answer, or contact us for more information.

What shipping services do you offer?

We offer a wide range of shipping services to meet your needs, including:

  • Standard Shipping: Reliable delivery within 5-7 business days.
  • Expedited Shipping: Faster delivery, typically within 2-3 business days.
  • Same-Day Shipping: Available for certain locations and orders placed before 2 PM local time.
  • International Shipping: We ship to over 100 countries worldwide.

How much does shipping cost?

Shipping costs depend on factors such as destination, package weight, and shipping speed. You can calculate your shipping cost at checkout by entering your shipping address and selecting your preferred shipping method.

How can I track my shipment?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier’s tracking system.

Can I change or cancel my order after it's been placed?

Orders can only be modified or canceled within 1 hour of placing them, as they are processed quickly. If you need to make a change after this period, please contact our customer service team immediately, and we’ll do our best to assist you.

What should I do if my package is lost or damaged?

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund if necessary.

Are there any restrictions on what I can ship?

Certain items may be prohibited or restricted depending on the destination country or shipping carrier. For a list of restricted items, please contact support via call or email

Can I ship to a different address than my billing address?

Yes, you can ship your order to a different address than the billing address. Simply enter the desired shipping address at checkout.

How do I contact customer service?

You can reach our customer service team by:

Do you offer shipping insurance?

Yes, we offer shipping insurance for an additional fee at checkout. This will cover the cost of lost, damaged, or stolen items during transit.

What happens if my shipment is delayed?

While we make every effort to ensure timely delivery, delays may occur due to weather, holidays, or other unforeseen circumstances. If your package is delayed, we will notify you and provide an updated delivery estimate. You can also track the status of your shipment on our website.